Home → Problems →

PayPal Error

f3ssf1

26 Nov, 2009 06:24 PM via web

Admin Functions

• Edit
• Remove

Hi,

I'm currently testing your site. I set up a test company and tried to make a booking, but when it transferred to PayPal, I got the following error: "The link you have used to enter the PayPal system contains an incorrectly formatted item amount".

Prior to that, I'd attempted 3 or 4 payments (didn't take them through to the very end), and they all found the correct PayPal page which was ready to take my payment.

I also agree with one of the other users... I'd like my potential guests to be able to make a single or group booking and pay immediately rather than splitting the process between the booking confirmation and the actual payment

Thanks

Good product so far!
Xav

1. Support Staff 2 Posted by Jo Potts on 27 Nov, 2009 12:14 AM

   

   Hi Xav. Thanks for the feedback.

   I've had a look into the PayPal problem you encountered but haven't
   managed to get to the bottom of it yet. I'm still looking. It's
   strange as all your ticket costs are setup ok. If you come across the
   error again then please let me know.

   About the way payments are taken. I concede that this area of the
   system needs improvement. I'm working on the grouping of payments
   across events, so will also bear in mind your comments. It will
   involve a bit of a redesign rather than a quick fix though so I can't
   promise anything until the new year. It's important to get it right.

   Thanks again and let me know if you have any other questions.

   Admin Functions

   • Edit
   • Remove